Service Analytics

Service analytics help you to make business decisions that lead to much more efficient service management, leading to greater customer satisfaction and improved employee efficiency. If your service analytics software cannot provide accurate business intelligence, however, the decisions you make could have no effect on the success of your business, or worse yet, a negative impact by leading you to believe you can operate with fewer service employees than are necessary in reality. One way that service analytics software can become inaccurate is by falling behind your business's needs as your organisation expands. Traditional software design can be very inflexible and expensive to redevelop to suit changing needs. Service oriented architecture (SOA) provides a form of design that allows for much greater adaptability, as service oriented architecture designs applications by using larger blocks of functionality that provide a specific business process. If you are interested in learning more about service oriented architecture, please fill in our online registration form. By registering with us, you will be granted access to online guidebooks explaining the basics of service oriented architecture. You will also be contacted by a representative of Oracle who will identify ways the customer service analytics and business service analytics of your business could be improved by utilising service oriented architecture for service analytics software creation.

What is service oriented architecture?

Service oriented architecture is a very different design method to traditional software development. Rather than building a new application from the ground up, service oriented architecture tries to reuse existing functionality wherever possible. An application creates with SOA in mind is made up of block of functionality called service, and middleware. Each service provides the application with a business process and the middleware defines relationships between the services so that they may interoperate as a cohesive application. If your business requires a large suite of service analytics software, service oriented architecture can be used to create many applications in a very short period of time.

How can service oriented architecture lead to more adaptable service analytics software?

If your business expands into new service areas, your service analytics software will likely need to take new things into account. Traditional software design makes it difficult to add new functionalities to an existing service analytics application, but service oriented architecture can make the process quite simple. By finding or designing a service to provide the new functionality and then adding relationships with the new service into the middleware, service oriented architecture can quickly give an application new capabilities. If you can purchase the functionality you need from a third party developer such as Oracle, then the costs of development can be substantially lower than if you had redesigned a traditional software application.

Please remember to register using our online form if you are interested in learning more about service oriented architecture and how it could help your business service analytics. By registering, you will be given access to online guidebooks on the basics of service oriented architecture. You will also be contacted by an Oracle representative to discuss possibilities for your business to gain by using service oriented architecture to improve its service analytics.